• Kitchen
  • City view
  • Swimming pool
  • BBQ facilities
  • Washing machine
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
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Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city center, guests can visit the vibrant Old Quarter, located just 1.9 mi from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property. Pan Pacific Hanoi is 1.7 mi from Thang Long Water Puppet Theater. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets. The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked mini-bar. Private bathrooms are fitted with a bathtub or shower and provide French bathroom amenities. Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which features a panoramic view of the city, or the Song Hong Bar. Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business center.

Couples in particular like the location – they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Pan Pacific Hotels & Resorts
Hotel chain/brand
Pan Pacific Hotels & Resorts

Property Highlights

Top Location: Highly rated by recent guests (8.5)

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
2 twin beds
Bedroom 1:
2 twin beds
Bedroom 2:
1 king bed
Bedroom 1:
2 twin beds
Bedroom 2:
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.3
Cleanliness
8.7
Comfort
8.8
Value for money
8.1
Location
8.5
Free WiFi
9.0
Select topics to read reviews:

See what guests loved the most:

  • Tran
    Vietnam Vietnam
    the Hotel staff are super friendly and professional. I love the rooftop restaurant with panorama view over West Lake too. Definitely come back Pan Pacific on my next visit to Hanoi
  • Annie
    United Arab Emirates United Arab Emirates
    Our room had a nice view of the lake and the bed was really comfy. Their terrace bar was perfect for sunset as we sampled their afternoon tea (the set was basic though, could improve by adding little pastries). Their staff were all polite and...
  • Chia-ling
    Taiwan Taiwan
    Clean and comfortable room. The service and the hotel staff are warm welcoming. Lunch and breakfast at buffet are various and delicious.

Hotel area info

Restaurants
2 Restaurants On Site

  • Pacifica
    • Cuisine
      American • Japanese • Korean • Seafood • Singaporean • Sushi • Vietnamese • Local • Asian • International • European
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal • Vegan • Gluten-free
  • Ming Restaurant
    • Cuisine
      Cantonese • Chinese • Asian
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian

Amenities of Pan Pacific Hanoi
Great facilities! Review score, 8.3

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Family rooms
  • Fitness center
  • Spa
  • Non-smoking rooms
  • Free parking
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
View
  • View
Outdoors
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Activities
  • Bicycle rental
    Additional charge
  • Happy hour
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Soundproof
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 – indoorFree!
  • Open all year
Pool 2 – outdoorFree!
  • Seasonal
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • German
  • English
  • French
  • Japanese
  • Vietnamese
  • Chinese

House rules

Pan Pacific Hanoi takes special requests – add in the next step!

Check-in

From 2:00 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 11 years
Extra bed upon request
VND 678,563 per child, per night
12+ years
Extra bed upon request
VND 1,357,125 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

FAQs about Pan Pacific Hanoi

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Pan Pacific Hanoi offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Personal trainer
    • Happy hour
    • Locker rooms
    • Swimming pool
    • Bicycle rental
    • Beauty services
    • Facial treatments
    • Waxing services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Foot bath
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Full-body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Pan Pacific Hanoi has 2 restaurants:

    • Ming Restaurant
    • Pacifica

  • Check-in at Pan Pacific Hanoi is from 2:00 PM, and check-out is until 12:00 PM.

  • The prices at Pan Pacific Hanoi may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Pan Pacific Hanoi is 1.7 miles from the center of Hanoi. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Pan Pacific Hanoi include:

    • Twin/Double
    • Double
    • Twin
    • Apartment

  • Yes, Pan Pacific Hanoi is popular with guests booking family stays.